Privacy Policy

Urban Reptile Removal (a business of CNC Property Pty Ltd)

ABN: 56 682 188 530

Last updated: 12 June 2025

Urban Reptile Removal (“we”, “our”, “us”) is a trading name of CNC Property Pty Ltd, an Australian registered company. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store and disclose your personal information, including when you interact with our website UrbanReptileRemoval.com.au.

  • We may collect the following types of personal information:

    • Your name

    • Contact details (e.g. phone number, email, address)

    • Job location and reptile encounter details

    • Billing and payment information

    • Details of your enquiry or correspondence

    • Any other information you voluntarily provide to us

  • We collect personal information directly from you when you:

    • Call or message us

    • Submit an enquiry via our website or social media

    • Book a service or request a quote

    • Provide feedback or lodge a complaint

    We may also collect limited information from third parties (e.g. real estate agents or property managers) if you’re not the direct contact but are the resident at the service location.

  • We collect and use your personal information to:

    • Provide reptile removal and related services

    • Coordinate response and dispatch handlers

    • Maintain records of service locations

    • Issue invoices and process payments

    • Communicate about bookings or follow-ups

    • Comply with legal and regulatory requirements

    • Improve our services and website

  • We do not sell your personal information. We may disclose your information to:

    • Reptile handlers and contractors engaged by us

    • Service providers who assist in administration or IT support

    • Authorities or regulators where required by law

    • Any other party with your consent or as legally permitted

    All third parties are required to handle personal information securely and in accordance with the Privacy Act.

  • We take reasonable steps to protect your information using:

    • Password-protected systems

    • Secure digital storage

    • Limited access to sensitive information

    However, no system is fully secure. You acknowledge that the internet is not a risk-free environment and that you provide information at your own discretion.

  • You may request access to your personal information or ask us to correct inaccurate details by contacting us (see section 9). We will respond promptly and may request identification before processing your request.

  • Our website may use cookies and analytics tools to improve performance and understand user behaviour. You can disable cookies in your browser, but this may affect website functionality.

  • Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

  • If you have questions about this Privacy Policy or wish to make a complaint, please contact:

    CNC Property Pty Ltd

    Trading as Urban Reptile Removal

    1A Glenaire Avenue, West Ryde NSW 2114

    Email: [Insert your contact email]

    Phone: [Insert business number]

    If we are unable to resolve your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  • We may update this Privacy Policy from time to time. The latest version will always be available at UrbanReptileRemoval.com.au/privacy-policy.